Hotel Colonial Playa Del Carmen, Playa del Carmen ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Avenida 20 Entre 2 Y 4 Centro, Playa del Carmen, Mexico

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Double Room

Max:

2 persons

35 m²

Bed options:

1 Double bed

Shower

Bathtub

room details

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Deluxe Room

Max:

2 persons

35 m²

Bed options:

2 Single beds

Shower

Bathtub

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Standard Double Room Two Double Beds

Max:

2 persons

40 m²

Bed options:

2 Double beds

Shower

Bathtub

room details

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Getting around

A list of all available modes of transport

City Centre

Playa del Carmen500 m

Airports

Aeropuerto de Playa del Carmen (PCM)900 m

Cancun (CUN) 56.8 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Welcoming Atmosphere

“The hotel provided an incredibly inclusive environment, allowing me to feel comfortable and at ease throughout my stay.” view full review

Spacious Comfort

“My room was impressively spacious and impeccably clean, making my stay extremely enjoyable.” view full review

Invigorating Pool

“The large swimming pool was a highlight, with refreshing water that was perfect for relaxing after a day of exploring.” view full review

Restful Sleep

“The beds were incredibly comfortable, providing a perfect night's sleep after a long day out.” view full review

General

No smoking on site
Free Wi-Fi in public areas
No parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers

Services

Paid airport shuttle
Tours/Ticket assistance

Spa & Leisure

Outdoor swimming pool

Room features

Air conditioning
Sitting area

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Avenida 20 Entre 2 Y 4 Centro, Playa del Carmen, Mexico

Map view

street view

Avenida 20 Entre 2 Y 4 Centro, Playa del Carmen, Mexico

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

700 m

Mall

Quinta Alegria Shopping Mall

1.2 km

Zona Arqueologica Playa del Carmen

780 m

Museum

3D Museum of Wonders

1.2 km

Beach

Kool Beach Club

1.2 km

Night club

Coco Bongo

1.2 km

Church

Nuestra Senora del Carmen Catholic Church

1.2 km

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

810 m

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

880 m

Beach

Playacar

1.2 km

Gallery

Riviera Art Gallery

960 m

Aquarium

Aquarium Beach

1.2 km

Gallery

La Galeria de Playa Art Gallery

1.2 km

Avenida entre 24 y 34 calles 5a

Caminarte

1.2 km

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

1.4 km

Beach

Mamita's Beach Club

2.0 km

Nearby

Museum

Museo Frida Kahlo Playa Del Carmen

440 m

Av. Benito Juárez

Los Fundadores Park

590 m

5th Avenue 4th and 6th Streets

Sun Jaguar

320 m

5ta Avenida

Galeria de Arte 5ta Avenida

330 m

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

390 m

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

410 m

Avenue With 14 Street 5a Downtown

Corazon de Mexico

580 m

15 Avenida Nte

Parque, Portal Maya

150 m

Casino

Grand Riviera Casino

400 m

Mall

Paseo del Carmen Shopping Mall

420 m

Night club

Club 01

400 m

Beach

INTI Beach

920 m

Spa Centre

Ferry Cozumel

480 m

Night club

Salon Salsanera

550 m

Restaurants

Restaurante Fiesta Maya

20 m

Ave. 20 Between Juarez y primera sur

El Fogon

980 m

30 Avenida Nte. 354 Gonzalo Guerrero

Wichoos

80 m

Calle 4 Entre 15 Y 19

Asadero el Pollo

80 m

20 Avenida Nte. 652

Kaxapa Factory

460 m

Calle 10 Norte and 15-20 Avenida

La Brocherie

250 m

Avenida 15 Nte Entre Calle 4 y 6

Restaurante La Catrina

110 m

Calle 4 entre 20 Y 25 Colonia Centro

Tiny Tiki Hut

110 m

Avenida 20 Entre 4 y 6

Billy The Kid Taqueria

170 m

Calle 4 and Avenida 15

Tortas del carmen

180 m

Avenida 15

Pirates Cove

200 m

Avenida 15 Norte

Reviews and Ratings

Feedback from previous guests about their experience.

64%

liked the hotel and would stay again

convenient_location

helpful_staff

limited_dining

basic_rooms

6.4/10

Nice

Rooms

6.4

Location

8.2

Service

6.8

Dining

5.8

Joe

United States, May 2024

7.0/10

My stay at the hotel was overall pleasant, with clean and comfy rooms, friendly staff, and a great location near the main activities in PDC. However, the price didn't match the online description, and the service lacked in some aspects.

Rooms

7.0

The room I had was minimalistic with white walls, a big bed, a TV, and a nightstand. It was comfortable, but not exactly what I expected based on the online description.

Service

6.0

The staff at the hotel were a mix - some were very friendly, but others came off as rude, which was a bit off-putting.

Location

9.0

The hotel's location was excellent, just a short walk to the main street with bars and restaurants, and also close to the ferry terminal for trips to Cozumel.

Dining

6.0

The dining experience was okay, not exceptional.

Facilities

7.0

The hotel had good facilities, with tours and ticket assistance available. However, some aspects weren't up to par with the price paid.

Don

United States, February 2024

5.4/10

Upon arrival, our room wasn't ready, and it seemed quite outdated. The bathroom definitely needs a renovation. While the room was spacious, it lacked sufficient furniture and seemed to be amidst construction noise most mornings at 9 am.

Rooms

5.0

The room was not ready for us at check-in and appeared outdated, with a need for bathroom renovations. There was a lack of furniture, like only one nightstand, and construction noise was a frequent morning occurrence.

Service

6.0

The service was a mix of experiences. On one hand, they were kind enough to offer a room change for my parents, but some staff members were rude. Despite this, the majority were friendly, helpful, although language barriers existed.

Location

7.0

The location was a mix of positives and negatives. It was convenient - close enough to the action but far enough for relaxation. The proximity to the beach and local amenities was a plus, but construction noise in the area was a downside.

Dining

5.0

The dining experience had some positives and negatives. The food was average with limited options, and there may have been some misunderstandings. However, the inclusion of free dining with the booking was appreciated.

Facilities

5.0

The facilities were lacking in some aspects. Despite the overall size of the property, there were inconsistencies in room amenities and disturbances due to construction noises.

Roger

United States, December 2023

6.6/10

The hotel is conveniently located near the bus station, the beach, and many bars and restaurants which is great for exploring the area. The rooms could benefit from more natural light without compromising privacy, with basic but adequate amenities. The service was friendly and helpful, though not always proactive. Overall, a value-for-money accommodation with mixed room features.

Rooms

7.0

My room on the 4th floor had an automatic lock and a window facing the hallway, providing privacy but limited natural light. It was basic yet sufficient for my needs.

Service

7.0

The staff was always friendly and willing to assist, though not consistently proactive in addressing issues promptly.

Location

8.0

The location was quite good, close to the bus station, beach, and various dining options making it convenient for exploration and easy access to essential amenities.

Dining

5.0

Dining options were limited, with room for improvement in the menu variety. Stick to simpler choices like coffee and cereal for a more satisfying experience.

Facilities

6.0

The hotel provided basic but functional facilities for a comfortable stay, meeting essential needs without extra frills.

convenient_location

limited_dining

Alan

United Kingdom, September 2023

6.8/10

The hotel provides a mix of pleasant and not-so-great experiences. The central swimming pool area looks luxurious but can be noisy, affecting sleep quality. Additionally, discrepancies in the room quality and unexpected extra charges upon arrival were a downside. The humid smell in the bathroom, poor Wi-Fi signal, and limited reach added to the mixed feelings.

Rooms

6.0

The room I stayed in didn't match the online description, and I had to pay extra. There was a noticeable humid smell in the bathroom, and the Wi-Fi signal was weak, only reachable by the door.

Service

7.0

The cleaning ladies left delightful towel arrangements daily, which was a lovely touch. However, missing out on breakfast coupons was a small disappointment.

Location

8.0

The hotel is situated just outside the main tourist spots, providing a peaceful environment. It's within walking distance to central activities, making it a convenient choice for exploring. Proximity to dry cleaning services and transport options adds to the convenience.

Dining

6.0

The dining experience was average with limited variety, though the fried fish was a highlight. The service of spoonfuls of eggs and beans was not up to expectations.

Facilities

7.0

The facilities were sufficient but didn't offer much variety. Tours and ticket assistance were available, catering to travel needs.

Andy

United Kingdom, April 2023

7.4/10

The hotel is conveniently located near the beach and close to the nightlife, offering modern and spacious rooms. However, some elements are dated, and noise from the nearby night club can be bothersome.

Rooms

7.0

The room was large, modern, and situated in a new building, but the furniture felt outdated, especially from the 60s. The bathroom was average.

Service

8.0

The staff was very helpful and courteous overall, offering to change my parents' room to a more accessible location. However, some employees were not very polite, especially in dealing with the ceiling fan issue.

Location

9.0

The location was excellent, close to the shopping street, beach, and transport options for exploring nearby areas. It was a pleasant spot away from the tourist traps.

Dining

7.0

The dining options were decent, but it would have been nice to see more variety besides eggs and pancakes. However, the free buffet breakfast was a good inclusion.

Facilities

6.0

The hotel offered basic facilities, but the noise from the night club can be a drawback for those seeking tranquility.